Refund and Return Policy

Thank you for shopping at https://www.toucanjewels.com/ If, for any reason, you are not completely satisfied with a purchase, we invite you to review our Policy. The following terms are applicable for any jewelry products that you purchased with us.

INTERPRETATION AND DEFINITIONS

Interpretation The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural. Definitions For the purposes of this Return and Exchange Policy:

• Goods refer to the jewelry items offered for sale on the Service.
• Orders are a request by you to purchase jewelry products from us.
• Service refers to the Website.
• Website refers to My Site, accessible from https://www.toucanjewels.com/
• You means the individual accessing or using the Service, or the company, or any other legal entity on behalf of which such individual is accessing or using the Service, as applicable.

GENERAL RETURN POLICY

Products that are bought from the Physical Stores can’t be returned. All jewelry items are eligible for return and would be processed if conditions are met. You are always required to ship the items back by following the shipping instructions: Please have the original packaging and the product should not be used or have the seal open. In this case, the product will not be accepted for return.

REFUND POLICY

In order to be eligible for a refund, you must return the jewelry products within 7 days of your purchase. If the product is damaged in any way, or you have initiated the return after 7 days have passed, you will not be eligible for a refund. A refund will be issued to the same payment method you used to pay. Within 5-6 business days, the changes will be reflected in your account. The product must have the receipt or proof of purchase.

HOW TO INITIATE A RETURN

If you have a request for a Return, Refund, or Exchange, please contact us through our:

• By E-mail: [email protected]
• By visiting this page on our website: https://www.toucanjewels.com/contact
• By Phone Number: 90797 75413